Ludu takes your privacy seriously. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your personal information as a player on the Ludu platform.
How Ludu Protects You
Six ways Ludu keeps your personal data safe and handles it with respect.
Every piece of data you send to Ludu — from your registration details to your payment information — is encrypted using industry-standard TLS protocols. Your data is never transmitted in plain text on the Ludu platform.
Ludu does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data belongs to you. Ludu uses it only to operate your account and improve the platform experience for Bangladesh players.
Ludu only collects the data it actually needs. We don't ask for information that isn't relevant to running your account, processing your payments, or keeping the platform secure. Less data collected means less risk for you.
When Ludu does share data with third parties — such as payment processors or KYC verification providers — it is done under strict data processing agreements. Those parties can only use your data for the specific purpose Ludu has authorised.
You can request a full copy of the personal data Ludu holds about you at any time. Just contact support and we'll provide it within a reasonable timeframe. You also have the right to correct any inaccurate information in your Ludu account.
If you close your Ludu account, you can request that your personal data be deleted from our systems. Ludu will process deletion requests within 30 days, subject to any legal obligations that require us to retain certain records.
This Privacy Policy applies to the Ludu platform, accessible at ludu.today. When this policy refers to "Ludu", "we", "us", or "our", it means the company that operates the Ludu online casino and sports betting platform for players in Bangladesh.
Ludu acts as the data controller for all personal information collected through the platform. This means Ludu is responsible for deciding how and why your data is processed. If you have any questions about how Ludu handles your personal information, you can contact us at [email protected].
This Privacy Policy is designed to be read alongside Ludu's Terms and Conditions. Together, these two documents explain the full relationship between Ludu and its players, including how your data is handled at every stage of your time on the platform.
This policy is written in plain English so that every Bangladesh player can understand exactly what Ludu does with their data. If anything is unclear, contact support before registering.
Ludu collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third parties such as payment processors and KYC verification services. Here is a breakdown of the categories of data Ludu collects:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Mobile number, email address | Registration form |
| Financial Data | bKash/Nagad wallet number, transaction history | Payment processor, account activity |
| Technical Data | IP address, device type, browser, operating system | Automatic collection on login |
| Usage Data | Games played, bets placed, session duration | Platform activity tracking |
| Communications Data | Support chat logs, email correspondence | Customer support interactions |
Ludu does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is specifically required for responsible gaming purposes — for example, if you request self-exclusion and provide context about a gambling-related health concern.
You are not required to provide all data fields to use Ludu, but some information — such as your mobile number and identity documents — is mandatory for account verification and withdrawal processing.
Ludu uses the personal data it collects for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. The main purposes for which Ludu processes your personal data are:
Ludu will never use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without giving you the opportunity to request human review of that decision.
Ludu processes your personal data on one or more of the following legal bases, depending on the specific purpose:
If you want to know the specific legal basis Ludu relies on for any particular data processing activity, contact support at [email protected] and we will explain it clearly.
Ludu does not sell your personal data. However, to operate the platform effectively and comply with legal requirements, Ludu does share certain data with trusted third parties. All third parties that receive your data are bound by strict data processing agreements and are only permitted to use your data for the specific purpose Ludu has authorised.
The categories of third parties Ludu may share your data with include:
Ludu does not transfer your personal data to countries outside of its operating jurisdiction unless adequate data protection safeguards are in place. Where international transfers are necessary — for example, to a cloud hosting provider — Ludu ensures that appropriate contractual protections apply.
Ludu uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. Ludu uses the following types of cookies:
You can manage your cookie preferences at any time through your browser settings. Note that disabling certain cookies may affect the functionality of the Ludu platform. For a full list of cookies used by Ludu, contact support.
Ludu retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | AML and regulatory compliance |
| Transaction records | 5 years after transaction date | Financial regulation requirements |
| Customer support records | 3 years after last interaction | Dispute resolution and quality assurance |
| Marketing preferences | Until consent is withdrawn | Consent-based processing |
| Technical and usage logs | 12 months | Security monitoring and fraud prevention |
When your data is no longer required, Ludu will securely delete or anonymise it. Anonymised data — which cannot be linked back to you — may be retained indefinitely for statistical and analytical purposes.
As a Ludu player, you have a number of rights over your personal data. Ludu is committed to honouring these rights promptly and without unnecessary barriers. Here is what you are entitled to:
Request a copy of all personal data Ludu holds about you. We will provide it within 30 days of your request.
Ask Ludu to correct any inaccurate or incomplete personal data held in your account at any time.
Request deletion of your personal data when it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Ask Ludu to restrict processing of your data in certain circumstances, such as while a dispute about its accuracy is being resolved.
Receive your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
Object to Ludu processing your data for direct marketing purposes at any time. Your objection will be acted on immediately.
To exercise any of these rights, contact Ludu support at [email protected]. Ludu will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, but you will be notified if that is the case.
The Ludu platform is strictly for adults aged 18 and over. Ludu does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on Ludu, please contact us immediately at [email protected].
Upon receiving a verified report of underage registration, Ludu will immediately close the account, delete all associated personal data, and reverse any transactions where possible. Ludu uses age verification as part of its KYC process to prevent minors from accessing the platform.
If you suspect a minor is using the Ludu platform, report it to support immediately. Protecting young people from gambling harm is a top priority for Ludu.
Ludu implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
Despite these measures, no online platform can guarantee 100% security. If Ludu becomes aware of a data breach that affects your personal data, we will notify you and the relevant authorities as required by law, without undue delay.
You also play a role in keeping your Ludu account secure. Use a strong, unique password, enable 2FA, and never share your login credentials with anyone. If you suspect your account has been compromised, contact Ludu support immediately.
Ludu may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify registered players by email or via an in-platform notification before the changes take effect.
The updated policy will always be available on this page with a revised "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically so you stay informed about how Ludu protects your data. Your continued use of the Ludu platform after any update constitutes acceptance of the revised policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Ludu handles your personal data, please get in touch with the Ludu support team:
Ludu's support team is available 24 hours a day, 7 days a week. Whether you want to access your data, withdraw your marketing consent, or simply ask a question about how your information is used, we are here to help every Bangladesh player on the platform.
For formal data rights requests — such as access, erasure, or portability — please include your registered mobile number and email address so Ludu can verify your identity before processing the request.
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Ludu is committed to responsible gaming. Deposit limits, session reminders, cooling-off periods, and self-exclusion tools are all available from your account settings. This platform is strictly for players aged 18 and above. Visit our Responsible Gaming page for full details and support resources.