Ludu Terms and Conditions for Bangladesh Players

1 General Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and Ludu ("Ludu", "we", "us", "the platform"). By accessing, registering on, or using any part of the Ludu platform at ludu.today, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.

If you do not agree with any part of these Terms, you must not use the Ludu platform. Continued use of Ludu after any update to these Terms constitutes acceptance of the revised version. Ludu recommends that you review these Terms periodically to stay informed of any changes.

These Terms apply to all services offered on Ludu, including but not limited to casino games, live dealer tables, sports betting, and any promotional offers or bonuses made available to players. They apply equally to access via the Ludu website and the Ludu mobile application.

2 Account Registration

To use Ludu's real-money services, you must create an account. Registration on Ludu is free and open to eligible players in Bangladesh. By registering, you confirm that all information you provide is accurate, complete, and up to date.

The following conditions apply to all Ludu accounts:

• You must be at least 18 years of age at the time of registration.
• You may only hold one active account on Ludu at any time. Multiple accounts are strictly prohibited.
• You must provide a valid mobile number and email address that you own and control.
• You are responsible for maintaining the confidentiality of your login credentials. Do not share your password with anyone.
• You must notify Ludu immediately if you suspect unauthorized access to your account.
• Ludu reserves the right to request identity verification documents at any time. Failure to provide these documents may result in account suspension.

Ludu uses a Know Your Customer (KYC) process to verify player identities. This is a standard requirement for licensed gaming platforms and is designed to protect players from fraud and identity theft. KYC verification is required before any withdrawal can be processed.

3 Deposits and Payments

Ludu supports local payment methods that Bangladesh players actually use. Deposits are processed instantly in most cases, allowing you to start playing on Ludu without delay. The following payment methods are currently accepted:

All deposits made to your Ludu account must come from a payment method registered in your own name. Third-party deposits are not permitted under any circumstances. If Ludu detects a deposit from a payment source that does not match your verified identity, the deposit may be reversed and your account suspended pending investigation.

Ludu does not charge any fees on deposits. However, your mobile banking provider may apply their own transaction charges. Please check with your bKash, Nagad, or Rocket account for their current fee schedule.

4 Withdrawals

Ludu processes withdrawals to bKash and Nagad for verified accounts. The average processing time for a withdrawal on Ludu is under 10 minutes for accounts that have completed KYC verification. The following conditions apply to all withdrawal requests:

• Your account must be fully verified before any withdrawal can be processed.
• The minimum withdrawal amount is ৳500.
• Withdrawals must be made to a payment method registered in your own name.
• Any active bonus funds must have their wagering requirements met before the associated real-money balance can be withdrawn.
• Ludu reserves the right to request additional verification documents for large withdrawals.
• Withdrawals may be delayed if Ludu's security systems flag a transaction for review. Ludu will notify you if this occurs.

Ludu does not charge withdrawal fees. The full amount you request will be credited to your bKash or Nagad wallet, subject to any applicable limits set by your mobile banking provider.

5 Bonuses and Promotions

Ludu offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms stated on the relevant promotion page, as well as the general bonus rules set out here. By claiming any bonus on Ludu, you agree to these conditions.

General bonus rules that apply across all Ludu promotions:

• Bonuses are available to one account per person, per household, and per device.
• Wagering requirements must be completed within the time limit specified for each bonus. Uncompleted bonuses will expire and be removed from your account.
• Ludu reserves the right to determine which games contribute to wagering requirements and at what percentage. Slots typically contribute 100%, while live casino games may contribute at a lower rate.
• Bonus funds cannot be withdrawn directly. Only winnings generated from bonus play, after wagering requirements are met, are eligible for withdrawal.
• Ludu reserves the right to withdraw any bonus offer at any time without prior notice.
• Any attempt to abuse the bonus system — including but not limited to creating multiple accounts, using VPNs to claim geo-restricted offers, or placing low-risk bets to clear wagering requirements — will result in bonus cancellation and possible account suspension.

6 Gameplay Rules

All games available on Ludu use certified random number generation (RNG) technology to ensure fair and unpredictable outcomes. Ludu does not manipulate game results in any way. The return-to-player (RTP) percentages for each game are set by the game provider and are available in the game information section.

By playing any game on Ludu, you acknowledge and accept the following:

• Game outcomes are determined by RNG and are entirely random. Past results have no influence on future outcomes.
• Ludu is not responsible for any technical failures on the player's side — including poor internet connection, device malfunction, or power outages — that result in interrupted gameplay.
• In the event of a game malfunction or technical error on Ludu's side, all affected bets will be voided and stakes returned to player accounts.
• Players are responsible for understanding the rules of each game before placing real-money bets. Free play or demo modes are available for most slots on Ludu.
• Ludu reserves the right to void bets placed in error or as a result of a software bug. Players will be notified and stakes refunded in such cases.

7 Prohibited Activities

The following activities are strictly prohibited on Ludu. Engaging in any of these behaviours will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Creating more than one account on Ludu.
• Using software, bots, scripts, or any automated tools to interact with the Ludu platform.
• Attempting to exploit software bugs, glitches, or errors for financial gain.
• Colluding with other players in live casino games or sports betting markets.
• Using stolen, fraudulent, or third-party payment methods to deposit funds.
• Attempting to launder money through the Ludu platform.
• Providing false identity information during registration or KYC verification.
• Accessing Ludu from a jurisdiction where online gambling is prohibited.
• Sharing your account credentials with any other person.

8 Account Suspension and Closure

Ludu reserves the right to suspend, restrict, or permanently close any player account at its sole discretion. This includes situations where:

• A player has violated any part of these Terms and Conditions.
• Ludu has reasonable grounds to suspect fraudulent activity.
• A player has requested self-exclusion through Ludu's responsible gaming tools.
• A player's account has been inactive for more than 12 consecutive months.
• Ludu is required to do so by law or regulatory instruction.

Players may also close their own Ludu account at any time by contacting customer support. Any real-money balance remaining in a closed account will be returned to the player's verified payment method, provided all wagering requirements have been met and no violations are under investigation.

Inactive accounts — those with no login activity for 12 months or more — may be subject to an inactivity fee of ৳100 per month. Players will be notified by email before any inactivity fee is applied. Reactivating your account by logging in will stop any inactivity fees from being charged.

9 Privacy and Data

Ludu collects and processes personal data in accordance with its Privacy Policy. By registering on Ludu, you consent to the collection and use of your personal information as described in that document. The Privacy Policy is available at /privacy-policy.

Key points regarding your data on Ludu:

• Your personal data is used to operate your account, process payments, verify your identity, and provide customer support.
• Ludu does not sell your personal data to third parties.
• Your data may be shared with payment processors, KYC verification providers, and regulatory bodies where required by law.
• You have the right to request a copy of the data Ludu holds about you at any time by contacting support.
• Ludu uses industry-standard encryption to protect all data transmitted between your device and the platform.

10 Responsible Gaming

Ludu is committed to promoting responsible gaming among all players in Bangladesh. The platform provides a range of tools to help players stay in control of their gambling activity. These tools are available free of charge from your account settings and include:

• Deposit Limits — Set daily, weekly, or monthly limits on how much you can deposit to your Ludu account.
• Session Time Reminders — Receive notifications after a set period of play to remind you how long you have been active.
• Cooling-Off Periods — Take a short break from Ludu for 24 hours, 7 days, or 30 days without permanently closing your account.
• Self-Exclusion — Permanently exclude yourself from Ludu if you feel your gambling is becoming a problem. Self-exclusion requests are processed immediately and cannot be reversed for a minimum of 6 months.

If you are concerned about your gambling habits or those of someone you know, please visit the Responsible Gaming page for more information and support resources.

11 Amendments to These Terms

Ludu reserves the right to update or amend these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For significant changes, Ludu will notify registered players by email or via an in-platform notification.

Your continued use of Ludu after any amendment constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using Ludu and may request account closure by contacting customer support.

12 Governing Law

These Terms and Conditions are governed by and construed in accordance with the applicable laws of the jurisdiction in which Ludu is licensed to operate. Any disputes arising from the use of the Ludu platform that cannot be resolved through customer support will be subject to the exclusive jurisdiction of the relevant courts.

Ludu operates under a valid gaming licence. Details of the licensing authority are available by contacting Ludu support at [email protected].

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it enforceable.